The Words We Use Matter

Episode Guest:

Courtney McKeon

In the second episode of Season 2 of The Mayo Lab podcast, Courtney McKeon, the vice president of the National Stigma Initiative at Shatterproof joined co-hosts Meagen Rosenthal, Ph.D, and Alexis Lee as they dissected how the language around addiction can unintentionally feed stigma.

McKeon explained how terms like “addict” can act as a barrier for empathy and personhood. By reframing how one speaks about issues like these and centering the person affected—such as “a person with a substance use disorder” instead of “an addict”—we can combat substance use stigma.


“That is what we see from the data that people with this disease, they don’t feel worthy of recovery. They don't feel worthy of living because their support systems aren’t always so strong. They’re not educated that, ‘This is not a choice. This is not something I just decided one day that I was going to have this condition.’”

— Courtney McKeon


Not only do these stigmas impact our community and the way people view substance use disorders, they can affect those dealing with substance use issues personally. McKeon shared information from a comprehensive survey Shatterproof released in 2021 that showed the pervasiveness of stigmas surrounding substance use disorders. The survey showed that 75.2% of respondents do not associate addiction as a chronic medical issue, similar to arthritis, diabetes or heart disease, and 55.6% of respondents were unwilling to spend an evening socializing with a person with a substance use disorder.

“To think about how people feel stigma when they’re in active use and then how they continue to feel it while they’re in recovery, it can be a barrier to sustained recovery,” McKeon said.

McKeon went on to say that Shatterproof found that there lies a disconnect between what structural policies many people support and what they’re willing to see in action. “While we almost always see tons of support for structural policies, such as we found 87% of respondents believe that people who are addicted to drugs should receive treatment instead of being sentenced to prison,” said McKeon, “but in that same breath, same respondent pool, we also saw that only a little over 50% would be willing to have a clinic that provided medication for opioid use disorder in their neighborhood.”

How can we help people understand these stigmas in a way that is gentle and helpful? At Shatterproof, they’re collecting stories. “Dozens and dozens of stories,” said McKeon, “and that's different than any regular communications campaign because a lot of communications campaigns will only invest in 1, 2, 3 stories and have almost like a poster individual for a campaign. We want to show substance use disorder shows up everywhere…So putting a face and showing people that they can work with you, they can live next door to you, they can lead productive lives.”

She added, “These people are the same exact people, whether in active use or in recovery. Really understanding that it’s a medical condition and they can live productive and prosperous lives in recovery.”

Showing these stories and asking questions about stigma has led to a 10% reduction of public stigma for those who were exposed to their campaign in just one year.

“What we do in this space matters, and it matters in a measurable way. And I think that is my plea to our listeners that this stuff does matter. It matters how we talk about it. It matters how we engage with people. It matters how we think about it,” said Rosenthal.

To hear more from Episode 2 of Season 2, scroll down to listen to the episode or read the transcript.

Watch the podcast on YouTube:

Sources & Resources:

Website: Shatterproof

Shatterproof is a national nonprofit working to reverse the addiction crisis. Their three pillars are transforming the treatment system, supporting and empowering communities, and ending the stigma of addiction.

Website: Shatterproof Addiction Stigma Index

Guide: Shatterproof Stigma Addiction Language Guide

Study: Does it matter how we refer to individuals with substance-related conditions? A randomized study of two commonly used terms.

Website: The Mayo Lab

Website: William Magee Institute

Instagram: The Mayo Lab

Facebook: The Mayo Lab

Article: What is the DSM-5?

Article: DSM-5

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